Shipping policy

1. Shipping Locations

We currently ship within Australia and to selected international destinations.

Current international shipping destinations include:

  • New Zealand

  • United Kingdom

  • France

  • Singapore

  • Hong Kong

  • United Arab Emirates

Available shipping destinations may be updated, added to, or removed at any time without notice.

If your country does not appear as a shipping option at checkout, we are not currently able to deliver to that destination.

2. Processing Times

Orders are typically processed within 1–2 working days (excluding weekends and public holidays).

Processing times may vary during promotional periods, product launches, or high-volume periods.

You will receive a confirmation email once your order has been dispatched.

We are committed to dispatching your order as quickly as possible and will always endeavour to ensure your products reach you at the earliest practical time.

3. Delivery Timeframes

Delivery timeframes are estimates only and depend on your location, selected shipping method, customs processing (where applicable), and carrier performance.

Domestic Australia

  • Metro areas: typically 2–7 working days

  • Regional or remote areas: delivery may take longer

  • Public holidays and peak periods may cause delays

International Orders

Estimated international delivery timeframes, in line with Australia Post international shipping services, are generally:

  • Standard International Shipping: approximately 7–16 working days

  • Express International Shipping: approximately 4–8 working days

International delivery estimates may vary depending on destination country, customs clearance procedures, local postal or courier providers, public holidays, and seasonal demand.

Delivery timeframes are provided as a guide only and are not guaranteed.

We are not responsible for delays caused by carriers, customs authorities, third-party delivery providers, or circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated based on your delivery destination and selected shipping method.

Applicable shipping charges will be clearly displayed at checkout before payment is completed.

We may offer free shipping promotions from time to time, subject to eligibility criteria stated on the Website.

Shipping charges are subject to change at any time without notice.

5. International Shipping, Customs & Import Responsibilities

International orders are dispatched from Australia using our nominated shipping partners. Once your parcel reaches the destination country, delivery may be completed by a local postal or courier provider.

While we work with reputable shipping partners, final delivery may involve third-party carriers outside our direct control. Accordingly, The Belly Solution cannot accept responsibility for shipping delays, delivery disruptions, tracking interruptions, or service issues caused by destination-country carriers, customs authorities, or third-party providers.

For international orders, the purchaser and/or recipient is considered the importer of record and is responsible for complying with all applicable laws, regulations, import requirements, and restrictions in the destination country.

International shipments may be subject to:

  • import duties

  • customs fees

  • taxes (including VAT/GST where applicable)

  • customs processing charges

  • other government-imposed fees

These charges are determined by the destination country and are the sole responsibility of the recipient.

The Belly Solution has no control over these charges and cannot estimate or guarantee what they may be.

It is the purchaser’s responsibility to ensure that products ordered from The Belly Solution may be lawfully imported into the destination country.

If an order is delayed, refused, returned, destroyed, or confiscated by customs or regulatory authorities due to destination-country import restrictions or compliance requirements, The Belly Solution will not be responsible for any resulting loss, delay, or additional charges.

We reserve the right to refuse, restrict, suspend, or cancel international shipping to any destination at our discretion.

6. Risk and Title

Ownership of the products passes to you upon full payment.

Risk in the products passes to you upon delivery to the address provided at checkout, in accordance with applicable law.

7. Incorrect Addresses and Failed Deliveries

You are responsible for providing accurate delivery information.

This includes circumstances involving:

  • incorrect or incomplete address details

  • failure to collect a parcel from a postal outlet or collection point

  • refusal to accept delivery

If a parcel is returned under these circumstances, we may charge a re-shipping fee or issue a refund less shipping costs, to the extent permitted by law.

8. Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, please contact us at help@thebellysolution.com.au within 7 days of delivery (or expected delivery).

We may require photographic evidence of damage to assess claims.

We will work with the relevant carrier to investigate and, where appropriate, arrange replacement or refund in accordance with applicable consumer law.

9. Authority to Leave

If you provide authority for the carrier to leave the parcel unattended, you accept responsibility for any loss or damage occurring after delivery.

10. Contact Us

Email: help@thebellysolution.com.au