Privacy policy

  1. Introduction

    The Belly Solution PL (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, purchase our products, subscribe to updates, or contact us.
  2. What Information We Collect

    We may collect the following types of personal information:

    Personal Information
    - Full name
    - Email address
    - Shipping and billing address
    - Telephone number (if provided)
    - Purchase history
    - Payment transaction details (processed securely via Shopify and Stripe)

    Technical Information
    - IP address
    - Device and browser type
    - Website usage data
    - Cookies and analytics data

    Health-Related Information (If Voluntarily Provided)

    If you contact us regarding digestive symptoms, product suitability, medication interactions, or other health-related matters, you may choose to provide health information.

    The Belly Solution PL is not a medical authority, healthcare provider, or diagnostic service.

    We do not provide medical diagnoses, treatment plans, or personalised medical advice.

    Any health-related information you provide is used solely to respond to your enquiry about our products. Our responses are general in nature and are not intended to replace professional medical advice.

    You should always seek advice from a qualified healthcare professional regarding any medical condition, symptoms, or treatment decisions.

    Health information is considered “sensitive information” under Australian law and is handled with additional care.

  3. How We Collect Information

    We collect personal information when you:
    - Place an order through our website
    - Subscribe to our email updates or promotions
    - Contact us via email, telephone, or in person
    - Participate in promotions or surveys
    - Interact with our website via cookies or analytics tools

  4. Why We Collect Your Information

    We collect and use your information to:
    - Process and deliver your orders
    - Communicate with you about purchases
    - Provide customer support
    - Respond to enquiries
    - Send promotional offers (where you have consented)
    - Improve our website, products and services
    - Meet regulatory and legal obligations, including obligations relating to TGA-listed medicines

    You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

  5. eCommerce Platform and Payment Processing

    Our online store is hosted on Shopify. Shopify provides the eCommerce platform that allows us to sell our products and manage customer transactions.

    When you place an order:
    - Your data is stored through Shopify’s data storage, databases, and general application.
    - Payment transactions are processed securely via Stripe through Shopify’s payment gateway system.

    We do not store your full credit card details on our own servers.

    Both Shopify and Stripe maintain their own privacy and security standards to protect transaction data.

  6. Third-Party Service Providers

    We may disclose personal information to trusted third-party service providers who assist in operating our business, including:

    - Shopify (eCommerce hosting and platform services)
    - Stripe (payment processing)
    - Xero (accounting and financial record management)
    - Crazy Domains (domain and technical services)
    - HubSpot (customer relationship management and email communications)
    - Google Analytics (website analytics)
    - Google Ads and Meta platforms (advertising and marketing services, where applicable)
    - Delivery and logistics providers

    These providers are authorised to use personal information only as necessary to provide services to us and are required to handle information securely.

  7. Overseas Disclosure

    Some of our third-party service providers — including Shopify, Stripe, Xero, HubSpot, Google, and Meta — may store or process personal information on servers located outside Australia.

    By using our website or providing your information, you acknowledge that your personal information may be transferred overseas.

    We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy law.

  8. Cookies and Website Analytics

    Our website uses cookies and analytics tools to:
    - Understand how visitors use our site
    - Improve website performance and user experience
    - Support advertising and remarketing campaigns

    You may disable cookies through your browser settings; however, some website functionality may be affected.

  9. Storage and Security

    We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

    These measures include:
    - Secure website encryption (SSL)
    - Controlled internal access to customer information
    - Use of reputable third-party service providers
    - Secure cloud-based platforms

    We retain personal information only for as long as reasonably necessary to fulfil business, legal, or regulatory obligations.

  10. Access and Correction

    You may request access to the personal information we hold about you or request correction if it is inaccurate, incomplete, or out of date.

    To do so, please contact:
    help@thebellysolution.com.au

    We will respond within a reasonable timeframe.

  11. Complaints

    If you believe we have breached your privacy rights, please contact us at:

    help@thebellysolution.com.au

    We aim to respond within 48 hours (and often sooner).

    If you are not satisfied with our response, you may contact the:

    Office of the Australian Information Commissioner (OAIC)
    Phone: 1300 363 992
    Website: www.oaic.gov.au

    12. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

    The updated version will be published on our website with a revised “Last updated” date.