Refund policy
1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
- A replacement or refund for a major failure;
- Compensation for any other reasonably foreseeable loss or damage;
- Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Change of Mind Returns
- Product must be unopened, unused, and in original sealed packaging;
- Return request must be made within 14 days of delivery;
- Proof of purchase is required;
- Return shipping costs are the responsibility of the customer.
For hygiene and safety reasons, opened or used health products cannot be returned unless required under the ACL.
3. Faulty or Damaged Products
If your product is faulty, damaged, or not as described, please contact us within 7 days of delivery.
We may request photographic evidence to assess the issue.
Where confirmed faulty, we will provide a replacement, repair, or refund in accordance with the ACL.
4. Refund Process
Approved refunds will be processed to the original payment method where possible.
Please allow up to 10 business days for funds to appear in your account, depending on your financial institution.
5. Non-Returnable Items
- Opened or used health products (unless faulty under the ACL);
- Products returned without proof of purchase;
- Items returned outside the permitted timeframe (unless required under the ACL).
6. How to Request a Return
- Your order number;
- A description of the issue;
- Photographs (if applicable).
Email all return requests to help@thebellysolution.com.au. We will respond within 48 hours (and often sooner).
7. Contact Us
Email: help@thebellysolution.com.au
Postal address: 59 Woorndoo-Chatsworth Road, Woorndoo VIC 3272